BroadWorks provisioning
Provision users, groups, service assignments, call forwarding, remote office, CLIDB, simultaneous ring, and related service settings through controlled JSON workflows.
Cisco BroadWorks automation
REST and MCP access for Cisco BroadWorks operators.
Dialplane helps service providers automate Cisco BroadWorks provisioning, OCI-P workflows, CDR analytics, backup, restore, sync, and audit through bulk execution paths that keep REST and MCP clients out of raw XML and unscoped credentials.
BroadWorks OCI-P workflow
- 01Authenticate the tenant and BroadWorks session
- 02Validate the requested operation against the schema registry
- 03Render the registered OCI-P command
- 04Normalize the BroadWorks XML response into clean JSON
- 05Record audit evidence for state-changing workflows
BroadWorks service provider tools
Public APIs around the BroadWorks control plane.
BroadWorks remains the system of record. Dialplane sits beside it as an API gateway, MCP server, normalizer, and audit layer for repeatable service-provider operations.
OCI-P XML to JSON
Render registered BroadWorks OCI-P commands from schema-validated JSON, parse the XML response, unwrap tables, and return camelCase typed JSON to clients.
Replication and drift control
Replicate known-good settings, audit current state, sync drift, and keep before-and-after evidence for operational review.
BroadWorks CDR analytics
Ingest BroadWorks CDR exports, then query missed calls, trunk demand, user activity, group activity, and call duration trends by tenant.
REST, MCP, and CDR
One tenant-safe access layer for applications and AI clients.
Use REST for production applications, MCP for AI clients, and upload-only CDR keys for call-record collectors. Each credential can be scoped to the exact tenant, service provider, group, and operation set it needs. High-throughput workflows can batch BroadWorks OCI calls behind a single client request.
MCP server
Expose safe BroadWorks tools to Claude, ChatGPT, Copilot, Gemini, Codex, and other MCP clients.
REST API
Call provisioning, audit, sync, backup, restore, and CDR workflows from normal application code.
Bulk execution
Batch many BroadWorks OCI calls behind one REST or MCP workflow to reduce client round trips during provisioning, audits, and replication.
CDR ingest
Upload BroadWorks call detail records with a narrow key that cannot read reports or mutate service state.
Search topics
Built for the terms telecom teams already use.
Dialplane also covers legacy BroadSoft BroadWorks searches because many operators, vendors, and documentation archives still use that name.
- Cisco BroadWorks automation
- BroadWorks OCI-P API
- BroadWorks REST API
- BroadWorks MCP server
- BroadWorks bulk OCI execution
- BroadWorks user provisioning
- BroadWorks CDR analytics
- BroadSoft BroadWorks modernization
- BroadWorks service provider tools
Next step
Bring your Cisco BroadWorks workflows online.
Start with BroadWorks REST and MCP access, then add CDR Analytics, Backup + Restore, SurgeMail, or scoped tenant policies as the public workflows mature.
Cisco and BroadWorks are trademarks of Cisco Systems, Inc. Dialplane is not affiliated with or endorsed by Cisco.